Ordering

How do I place an order?

Browse our shop and add items to your cart. When you're ready, proceed to checkout and follow the prompts to complete your purchase.

Can I modify or cancel my order after it's been placed?

Please contact us as soon as possible if you need to make changes. We will do our best to accommodate requests before your order is processed.

Do you offer gift wrapping?

Please reach out to us directly and we will do our best to accommodate your request.

Sizing & Fit

How do I find my size?

Please refer to our Size Chart for detailed measurements and guidance.

What if an item doesn't fit?

We accept returns within 14 days of delivery. Please visit our Shipping & Returns page for full details.

Do your garments run true to size?

Our ready-to-wear pieces are designed to run true to size. When in doubt, consult our Size Chart or contact us for guidance.

Shipping

How long will my order take to arrive?

Orders are shipped within 3–5 business days. Standard shipping takes 5–7 business days, express 2–3 business days, and international orders 10–14 business days.

Do you ship internationally?

Yes, we ship internationally. Shipping rates are calculated at checkout based on your location.

How do I track my order?

You will receive a confirmation email with tracking information once your order has shipped.

Returns & Exchanges

What is your return policy?

We accept returns within 14 days of delivery on unworn, unwashed items with all tags attached. Sale items and custom orders are final sale.

How do I initiate a return or exchange?

Email us with your order number and reason for return. We will respond within 2 business days with instructions.

When will I receive my refund?

Refunds are issued to your original payment method within 5–7 business days of receiving your return.

Products & Care

What materials do you use?

We source quality fabrics that reflect our commitment to craftsmanship. Specific material details are listed on each product page.

How should I care for my garments?

Much of our clothing is made with natural fibers, meaning that they are prone to shrinking. Most garments are dry clean or handwash only. Care instructions are included each product page. When in doubt, we recommend dry cleaning or gentle hand washing.

Custom Orders & Colour Options

Can I order a garment in a different colour?

Yes! Many of our pieces are available in custom colours. Colour availability varies by style and fabric. Please contact us to discuss your options before placing an order.

How does custom colour pricing work?

Custom colour requests may affect the final price depending on fabric availability and sourcing requirements. All pricing is subject to change and will be confirmed with you before your order is finalised.

How do I request a customization?

Reach out to us via our Contact page with the item you're interested in and your preferred colour. We will get back to you within 2 business days with availability and a quote.

How long does a custom order take?

Custom colour orders typically take 6–10 weeks depending on fabric sourcing and the complexity of the design. A timeline will be confirmed at the start of your order.

Are custom colour orders refundable?

All custom orders are final sale and cannot be returned or exchanged.

Payments

What payment methods do you accept?

We accept all major credit cards and other payment methods available at checkout.

Do you offer gift cards?

Yes! Gift cards are available in our shop and never expire.

Is my payment information secure?

Yes. All transactions are processed securely through Squarespace's encrypted checkout.